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Let’s face it, it is becoming increasingly more difficult to keep up with the massive amount of information coming to us each and every day. The term TMI has become a form of knowledge chaos. As times change it's becoming clear that a knowledge base or repository is a must have, not just a nice to have. Eric Schmidt, CEO of Google states, “Every two days we create as much information as we did from [...]
IT managers know the benefits of asset management software. It is an essential tool for tracking and managing computer hardware and related equipment. But today’s asset management software goes far beyond IT to keep track of valuable assets. Here are just some of the items you can track using a standard asset management software application: Office furniture Fixtures & Equipment Vehicles, Trailers, Buildings Tools Basically any kind of physical equipment Asset management software will help [...]
Changes in your IT infrastructure can cause unnecessary interruptions to crucial services if change management is not managed properly, however a new study by Towers Watson has found that only 25% of change management initiatives are successful over the long term. In order to minimize the number and impact of service outages, you need to ensure that standardized analysis, review & approval processes are followed. Here is some recent research exploring best practices in change management success. New [...]
With the advance of technology, businesses find themselves with more equipment to keep track of than ever before. Knowing where your assets are located and who is using them is essential to saving time and reducing costs. Spreadsheets have long been a tried and true way of tracking assets. Assets could be itemized, and simple reporting could be done to help track purchase and depreciation costs. Today, more and more companies are turning to asset [...]
Is your knowledge base 'lean' or outdated? Let's face it, it takes work and commitment to keep a knowledge base up to date with current information. We talk a lot about the need to schedule knowledge management and task people to review content and make updates. Here is an idea we think is a great way to give your knowledge base a boost. Katrina Pugh, of Columbia University, suggests gathering employees (those who know and [...]
Today, more than ever, people need effective ways to track their IT, equipment, vehicles and other business assets. On any given day we are contacted by people looking for a better solution than spreadsheet management or an inferior tool they may be using to get by. It is easy to see why. The costs associated with managing assets have to be considered as much as initial purchase costs. Cloud Asset Management is a trend that [...]
Whether you are currently running your business with fewer employees or hiring new ones, the company knowledge base is a great tool for managing employee knowledge. Current Employees - have a wealth of training and experience invested in them. Documenting this knowledge allows knowledge sharing among employees and management. Lessons learned and best practices can be shared resulting in increased operational effectiveness. Incentives can help employees participate in contributing valuable knowledge to the repository that [...]
Nothing compares to a strong, web-based, customer support tracking tool to streamline and manage customer support requests, but today more and more customers are taking their requests and complaints into social media. Savvy customers know that organizations do not want negative comments on their facebook pages and can get fast resolution going that route, but did you know that social media can also be a great way to proactively manage your customer support? From [...]
Human trafficking continues to be a horrific problem in the world today. It is estimated that there are over 27 million people in forced labor, and that seems to be a low estimate; these are the highest numbers in history. This Christmas Novo Reach, an outreach of Novo Solutions, is making a hearty donation to help start a 'Freedom House' in Odessa, Ukraine. This building will help house women and children who have been victims [...]
It’s a given, if you have customers you have support issues. Whether you serve retail customers or other businesses, support issues occur and must be resolved. Today, more than ever, providing first-rate customer service is necessary to earn and keep your customers. Some contributing factors to increased expectations are: We have become used to getting information quickly. When we have to wait a few seconds can seem like an eternity. Many businesses are running [...]