Last week we talked about the benefits of supercharging your technical support operations with work flow automation. This week we will take a look at how creating custom portals can reduce inaccurate request submissions and expedite support resolutions. Whether your requests are entered into your technical support software by agents or by end user/ customers, having a “one size fits all” approach can not only create confusion, but vital information can be left off or [...]
Whether the ‘customers’ you support are other employees, clients, or the general public, providing quality technical support with timely resolutions is essential to the health and profitability of your business. Having the right people and knowledge in place is key, but just as important to the success of your technical support software operation is having the right tracking tools engaged to effectively manage requests. Speedy response is a primary foundation to providing effective support, but [...]
Version 5.1 is here! Changes to the Novo Knowledge Base include a new article view log, search phrase highlighting, related articles in help desk and more. Give us a call to learn more!
Web-Based Cloud Asset Mangement or Installed? There are a number of PC based Asset Management solutions that are designed to be installed on local PCs or servers. So what is the problem with this? Below are a few issues to consider: Limited Access - When PC based asset management software is installed on an in-house computer you have to be on the computer where the software is installed to access it. What if you need [...]
We love our banking customers! HEB Federal Credit Union selected the Novo Knowkledge Base to securely manage internal knowledge. Stay tuned for upcoming feature upgrades to the Novo Knowledge Base in Version 5.1
ShareNet gets some feature upgrades in this Spring 2015 release! Preventive maintenance and equipment tracking is more efficient that ever, allowing customers to better manage the care of their equipment. Contact Us to learn more!
It was great hanging out at the North Carolina Local Government information Systems Association (NCLGISA) conference! The organization is doing an excellent job at improving the effectiveness of local government information systems. See you next time!
Large and small municipalities alike share common citizen issues. Providing services, ensuring safety and promoting sound communication is essential to a healthy public works operation. But keeping up with municipal work orders can be challenging for small and mid-size cities (or villages) who may have the same management issues, but not the same budget as larger cities. Fortunately, Municipal Asset Management Software, a Cloud-based solution is making it possible for small and mid-size communities [...]
Greetings from Novo Solutions! I wanted to take a few minutes to give you an update of what has been going on here at Novo Solutions and what the next year holds for our customers. 2014 – ShareNet Release Last year was a banner year for Novo Solutions with the release of ShareNet, our new Cloud Platform application. ShareNet was designed to simplify your work by helping you track, share and report on information [...]
Needing a secure knowledge repository system for internal communications, Educational Employees Credit Union selected the Novo Knowledge Base. Novo is a great fit for the banking industry!