Software Deployment Options
IT professionals today have high expectations with regard to the software tools they use to track and manage their customer issues. Almost everyone who is researching Help Desk software is looking for an application that has the most powerful feature set at the best price with the simplest software deployment options. Some providers of Help Desk software offer various software deployment options for their solutions. This means that there are additional options that need to [...]
Preparing for Disaster – Knowledge Management
Being situated on the East Coast of the US, we are no strangers to the effects of hurricanes and tropical storms. As of today we are watching hurricane ‘Earl’, which is slated to bring us bad weather at the very least –and hopefully nothing worse. But as cautioned, we take the time around here to be prepared for the worst….just in case. Nobody likes to have to think about disaster preparedness, but among other catastrophic [...]
What is Normal Anyway? – Customer Support Business Solutions
It seems like here at Novo Solutions we are always telling everyone how our software helps organizations ‘Do more with less’. More tasks in less time – More information sharing with less fall through – More productivity with less manpower. Well, this mindset seems to be the trend in businesses today. Customer Support Business Solutions is the key to overcoming the current challenges. With recent economic challenges organizations across the globe have had to make [...]
Maximize Budgetary Allowances – Help Desk Software
It may feel like the year is just half way through, but for many organizations, including our government friends, the year is quickly winding down. It is not unusual for us to get last minute inquiries in September from agencies looking to make allocated year end purchases for needed solutions. While we welcome these calls, we encourage agencies to begin their search now to gather as much information as possible to get the best solution [...]
Maintain ‘Priceless’ Customer Support
We all love the MasterCard ‘priceless' commercials, so here at Novo we have created a version of our own. Average cost of email customer support request- $21.00 Average National cost of a desktop incident - $ 32.00 Keeping your current customers happy with great customer support - priceless! Well, not exactly priceless, but you get the idea. In a recession it is all too easy to move focus to increasing sales - after all, companies cannot [...]
Grow Your Novo Software App
January....it's that time of year to take a thoughtful look at your tools and procedures to see where performance can be improved. We recommend you take a good look at your Novo Software App. Many people purchase our software for an initial purpose and later learn that it can do so much more. For some this means adding modules to increase functionality within a single department while for other is means rolling it into other [...]
Got Workflow – Help Desk Software Solutions (Part 2)
All organizations have them - repetitive tasks that are not complicated, but easily get delayed or fall through the cracks because they are pushed through a manual system by people in various departments. For example let's take a look at a standard Human Resource new hire process: New employee ‘Bob' is hired. There are certain tasks that take place with every new hire and these may vary based upon his department. Bob needs to fill [...]
Novo Report Writer -Help Desk Software Solutions (Part 1)
Feed your ‘Analytic' (or your Analytic side) Every office has them. Those amazing people who think in exacting detail and can perform complex mathematic calculations in their head. It's easy to get them excited - just show them a chart, graph or a spreadsheet and they light right up. One of the most favored features of the Novo support software is the superior reporting tools. In addition to traditional pre-built management reports, the Novo report [...]
Cloud Computing Software – The Novo Cloud is Rolling In
By now you have probably heard of all of the benefits of ‘Cloud Computing Software', and the huge savings associated with moving to a cloud platform. But all clouds are not the same. Let's take a look at some of the different cloud offerings: Private/Internal Clouds -emulate cloud computing software on private networks capitalizing on data security, corporate governance, and reliability concerns. Users "still have to buy, build, and manage them" and as such do [...]
Product Roadmap …helpful or not ?
In today's world of rapidly changing technology, there seem to be lots of conflicting ideas surrounding software product roadmap. Some industry experts are of the opinion that charting a course for your application and sharing it with your customers is a wonderful idea. Others say that creating such a product roadmap and sharing it outside of one's own organization is a recipe for disaster. Several blog posts stated that by the time the new feature is [...]