CONTACT US 757-687-6590

Novo Solutions

Customer Support Software

Selecting Help Desk Solutions

With so many help desk solutions on the market these days, it is essential to make a requirements list before beginning research.  Some considerations are: Deployment Options: Help desk solutions comes in multiple deployment options.  You should consider all of the costs when deciding which option is best for you. Hosted: Sometimes called ‘cloud computing’, the software is hosted on the vendors server. Licensed Purchased: you purchase and own the software – it is housed [...]

Help Desk Software|

What is Normal Anyway? – Customer Support Business Solutions

It seems like here at Novo Solutions we are always telling everyone how our software helps organizations ‘Do more with less’.   More tasks in less time – More information sharing with less fall through – More productivity with less manpower.  Well, this mindset seems to be the trend in businesses today.  Customer Support Business Solutions is the key to overcoming the current challenges. With recent economic challenges organizations across the globe have had to make [...]

Change Management|

IT Spending -Buy Now to Save Now!

Beware the Cost of Doing Nothing! Companies everywhere are having to save money in all areas just to survive.  Most often this involves cutting spending through reducing payroll, skimming budgets, and minimizing "non-essential" spending.  What constitutes "essential" versus "non-essential" spending may depend on what department you are in and who is making the decision.  IT spending must be tracked to avoid the consequences. Many times we see this at our own software business.  We are researched [...]

Change Management|

Title

Go to Top