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With the advance of technology, businesses find themselves with more equipment to keep track of than ever before. Knowing where your assets are located and who is using them is essential to saving time and reducing costs. Spreadsheets have long been a tried and true way of tracking assets. Assets could be itemized, and simple reporting could be done to help track purchase and depreciation costs. Today, more and more companies are turning to asset [...]
Is your knowledge base 'lean' or outdated? Let's face it, it takes work and commitment to keep a knowledge base up to date with current information. We talk a lot about the need to schedule knowledge management and task people to review content and make updates. Here is an idea we think is a great way to give your knowledge base a boost. Katrina Pugh, of Columbia University, suggests gathering employees (those who know and [...]
Today, more than ever, people need effective ways to track their IT, equipment, vehicles and other business assets. On any given day we are contacted by people looking for a better solution than spreadsheet management or an inferior tool they may be using to get by. It is easy to see why. The costs associated with managing assets have to be considered as much as initial purchase costs. Cloud Asset Management is a trend that [...]
Repeat customers are a building block of most successful businesses, but not so commonplace in the software industry. Because specialty software is typically a one time purchase, most vendors make just a single sale per customer. This is not the case at Novo Solutions! Because our solutions are highly flexible and adaptable to multiple departments, what starts out in an IT department finds it's way into other workplace environments. It just makes sense. Companies can [...]
Whether you are currently running your business with fewer employees or hiring new ones, the company knowledge base is a great tool for managing employee knowledge. Current Employees - have a wealth of training and experience invested in them. Documenting this knowledge allows knowledge sharing among employees and management. Lessons learned and best practices can be shared resulting in increased operational effectiveness. Incentives can help employees participate in contributing valuable knowledge to the repository that [...]
Nothing compares to a strong, web-based, customer support tracking tool to streamline and manage customer support requests, but today more and more customers are taking their requests and complaints into social media. Savvy customers know that organizations do not want negative comments on their facebook pages and can get fast resolution going that route, but did you know that social media can also be a great way to proactively manage your customer support? From [...]
Human trafficking continues to be a horrific problem in the world today. It is estimated that there are over 27 million people in forced labor, and that seems to be a low estimate; these are the highest numbers in history. This Christmas Novo Reach, an outreach of Novo Solutions, is making a hearty donation to help start a 'Freedom House' in Odessa, Ukraine. This building will help house women and children who have been victims [...]
It’s a given, if you have customers you have support issues. Whether you serve retail customers or other businesses, support issues occur and must be resolved. Today, more than ever, providing first-rate customer service is necessary to earn and keep your customers. Some contributing factors to increased expectations are: We have become used to getting information quickly. When we have to wait a few seconds can seem like an eternity. Many businesses are running [...]
In our last post we talked about supporting mobile users and the increase of 'Bring Your Own Device' practices. Here is a great article from Gartner that speaks to some of the security concerns related to BYOD's. “Shifting from an enterprise-owned mobile device fleet to having employees bringing their own devices has a major impact on the way of thinking and acting about mobile security,” said Dionisio Zumerle, principal research analyst at Gartner. “Policies and [...]
With today’s workforce becoming more mobile than ever, supporting workers in a mobile environment is essential to ensuring employees can access the information they need to do their jobs, as well as easily comply with company documentation. The added acceptance of Bring Your Own Devices (BYOD) to the workplace is allowing workers to do more of their work on their own personal Smart Phones and tablets. A web based platform allows workers to access [...]