Providing a Gold Medal Customer Support System
Haven't the Olympics been wonderful this year? Perhaps it is because the economic climate has been so wearisome that the simple joys of the Olympic Games have seemed so bright. To pause and watch all of these skilled athletes perform in the beautiful Canadian landscape has been truly refreshing. Like the athletes, we all have goals to achieve success and train for them day-in and day-out in our own workplace. Providing first-class customer support is [...]
Gearing up for 2010
Well, here we are - another Christmas passed and making plans for 2010. This last year and decade have certainly passed quickly. Seems like we were just working our way through Y2K concerns - now we have seen the rise of a new expression of relating (Social Media), phones that can do amazing things (and virtually everybody has a cell phone now), affordable electronics boasting incredible advances, and the ability to find most anything on [...]
Management Software Cures Audit Phobia
Who doesn't dread the time of year when internal audits are done. There is the pre-audit scramble to pull everything together. The actual audit when normal work days come to a halt as you are at the beck and call of the auditor to produce documents. Then comes the waiting for the final reports. Not only does this process result in stress and frustration, but in lost time as you are pulled from normal duties [...]
Customer Service Software- more important now than ever
In an effort to secure revenues businesses are going to great lengths to acquire new clients, but now more than ever is the time to ensure you are providing superior customer service to keep the clients you have. Customer Service Software is no longer a 'nice to have', it is a 'need to have'. Keeping up with the Jone's as they say, means establishing the best customer service policy around. With staff limitations and manpower [...]
Are You ‘Hip’ with “HIPAA’?
HIPAA, the Health Insurance Portability and Accountability Act has brought sweeping changes into patient data management by addressing the security and privacy of health data. If you are managing patient data in your company support tracking system, you need to insure you are HIPPA compliant. The Novo Support Software guards your personal patient data by allowing fully configurable settings to protect sensitive information. By means of secure authentication only permitted users can access your company [...]
Freeware is it Really Free?
Considering FreeWare? Make sure you ‘Count the costs'! Your parents may have told you that nothing in life is free. Well that's not entirely true; we all take advantage of Internet ‘freeware', but in fact someone, somewhere is sponsoring the ads that support the ‘free' downloads we all see. Your parents were probably right to counsel you to be wary and look deeper. When it comes to software it can be very tempting to take [...]
Alternative for Remedy Customer Service Software
One thing I have been thinking about recently is how people live with inefficient service software systems for handling customer service. Many times we find that companies continue using email to track and respond to customer service requests even receiving 100+ emails/day. They have no real way to ensure things are not falling through the cracks and reporting is non-existent. Often, when budgets are tight, they just can't seem to justify investing in a service [...]
Managing ‘SOX’ with Support Tracking Software
The Sarbanes-Oxley Act of 2002, also known as the Public Company Accounting Reform and Investor Protection Act of 2002 has brought sweeping changes to agencies and businesses since its introduction a few years ago. Sarbanes-Oxley is concerned with the transparency and accountability of information, and presents new requirements for how public companies record, track, and disclose financial information. Firms must comply with these diverse regulations, depending on where, how and with whom they conduct their [...]
The SaaS Software as a Service – is it for you?
Saas, Software as a Service, or 'hosted' software, has become a popular choice for many organizations, and the momentum continues to grow. In 2005 SaaS Software as a service represented only about 5 percent of business software delivered. Gartner projects that the market is poised for strong growth through 2011, when worldwide revenue is projected to reach 11.5 billion, or 25 percent. With this growth in mind, let's look at some of the benefits of the [...]
Doing more with less – Novo’s Knowledge Base Software is Intellectual Capital
I read an interesting article about organizations struggling with the current economy and the impact it is having on their workforce. We see it happening all around us. Experienced workers who carry the highest cost burden are shed to stabilize the financial health of the company. But as these workers walk out the door, so does much of the intellectual capital of the enterprise. What can companies to mitigate the blow? We speak to organizations [...]