BYOD Mobile Security Concerns
In our last post we talked about supporting mobile users and the increase of 'Bring Your Own Device' practices. Here is a great article from Gartner that speaks to some of the security concerns related to BYOD's. “Shifting from an enterprise-owned mobile device fleet to having employees bringing their own devices has a major impact on the way of thinking and acting about mobile security,” said Dionisio Zumerle, principal research analyst at Gartner. “Policies and [...]
Supporting Your Mobile Users
With today’s workforce becoming more mobile than ever, supporting workers in a mobile environment is essential to ensuring employees can access the information they need to do their jobs, as well as easily comply with company documentation. The added acceptance of Bring Your Own Devices (BYOD) to the workplace is allowing workers to do more of their work on their own personal Smart Phones and tablets. A web based platform allows workers to access [...]
Novo Solutions & Public Stuff — Boost Philly 311 Citizen Call Center
Citizen Relationship Management Portal Like peanut butter and jelly, some things that are great individually are even better joined together; that is the case when Novo Solutions and Public Stuff came together with Citizen Relationship Management to help enhance city 311 services for the citizens of Philadelphia. The City of Philadelphia currently (2012) uses the Novo Citizen Relationship Management Software to track issues in their Philly 311 citizen services program. It is a great tool [...]
Request Tracking Software – People, Issues & Assets
When You Need to Track: Request Tracking -People, Issues & Assets Part III Almost like Dorothy sings in the Wizard of Oz... Lions, Tigers, and Bears Oh My, over and over to convince herself - request tracking can have you repeating yourself in more ways than one. Over the past couple weeks, we have looked at the benefits of bringing help desk software out of IT and into the workplace. Here is another great example [...]
Using Help Desk Software | Atypical Tracking Part II
Last week we looked at the benefits of bringing help desk software out of IT and into the workplace. This weeks post speaks to using help desk software to solve a unique human resources problem. Using Help Desk Software for tracking People/Issues An innovative IT technician in a hospital setting uses his help desk software to solve a regulatory compliance issue. In his state it is required that all employee illnesses be recorded, so that [...]
Novo Help Desk Software | Tracking Technical Equipment
When we think of help desk software, of course, we think of the “IT help desk”, and with good reason. Help desk software has bypassed the old methods of emails, spreadsheets and homegrown databases to track requests. But did you know this same software is ideal for other kinds of workplace tracking? Over the next few weeks, we’ll look at some of the unique ways our customers are using the Novo Help Desk to keep [...]
Asset Management Solution – It’s About Keeping Track!
The Asset Management Solution More and more people are looking for ways to keep track of their company assets. Here at Novo almost every day we are contacted by folks who are looking for a better asset management solution than spreadsheet management or a homegrown tool they may have. It’s easy to see why. There are costs to managing assets as well as initial purchase costs. For example, you may need to know information such [...]
Software Solutions | The hidden costs of keeping old software
It can be difficult to wrap your mind around how quickly technology changes. The MS Office software that seems like it was just installed yesterday is now over five years old. Lucky for me it is still doing the job, but in many cases using old, outdated software solutions can cause you to lose a lot of money. If you are like most people you are trying to cut costs by lowering spending. While it [...]
Knowledge Base Software Solution: In-House & External Support
By now most people are familiar with the knowledge base software solution. It’s a great tool for storing & retrieving organizational information. You may be using one for storing company knowledge, or providing information on your website, or a combination of both. Yet many people who have this everyday tool still underutilize it in the workplace. Here are a few suggestions to get the most from your company knowledge base. Knowledge Base Software Solution Uses: [...]
Customer Support Software | Avoiding Customer Frustration
Customer support is a key focus here at Novo. Because of the nature of our business, we practice this on two levels. Firstly, we are in business. We have customers. Therefore we must ensure that we are supporting our customers. Not only is excellent customer service a key part of our business model, but businesses that don’t support their customers don’t stay in business very long. Secondly, our business software revolves around helping others provide [...]