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GIS Software – 6 Ideas For Making it More Accessible

Over the years of speaking with Public Works Directors and staff, we have heard the challenges some of the smaller municipalities have with infrastructure assets in their GIS software.  This article will describe some of these common problems, practical ideas for improvement and the expected benefits from addressing these problems.   Common Problems with Accessing GIS Software: Municipalities will often store their asset data in a GIS system, or Geographic Information System.  This can be a powerful tool for organizing and [...]

Track Work Order Expenses for FEMA

Municipalities are working hard to minimize residents' exposure to the  COVID19 virus.  Sanitizing has now been added to their list of daily tasks. BTW: New York City has provided a concise document (COVID-19: General Guidance for Cleaning and Disinfecting for Non-Health Care Settings) that gives some really good guidance for sanitizing. This task of sanitizing often falls on Public Works staff to complete.  Not only does this increase their work load, but there is the [...]

Tracking Work Orders from Home or Vehicle

Many Public Works and Utilities staff we have spoken with during this COVID19 crisis are staggering work days and only performing critical maintenance. Those with manual, paper processes for tracking Work Orders (including sticky notes and white boards) have resulted to emailing Work Orders to staff members. While this provides initial notification of work to be done, emails can quickly stack up and get lost in an inbox. Recommendations for Work Order Management at Home: [...]

Public Works Work Order Software │The Key to Productivity

8 Keys to a Productive Public Works Department (Video) This video covers 8 key things you can do using public works software to create a more productive Public Works Department.  

Mobile Maintenance – Yes, There’s a Work Order App for That

The mobile world is evolving, not only are people using their own devices for work, but organizations are enlisting the help of a mobile maintenance and work order apps to improve their maintenance I was recently purchasing a new trashcan, and of course, the color I wanted wasn’t in a neat box with the barcode and price, so I quickly snapped a pic of the corresponding trashcan barcode, making the cashier sing my praises.  Though [...]

Paper vs. Work Order Software

Paper vs. Digital Work Orders It’s no secret that the world is becoming primarily digital and work order software has become necessary to keep up with the excellent customer service the public expects.  Not to mention the incredible amount of benefits to using software the automate processes.  If you’re on the fence then I suggest you do your due diligence.  I have. Paper - On average, 7% of documents are lost and costing you about [...]

Work Order System Metrics Cheat Sheet

How do you provide your municipality with a summary of complete or incomplete maintenance activities?  A work order system should allow you to show the status of ongoing work, such as work orders closed in the last three months and the costs associated? The only way I see having effective work order metrics is through accurate data. So, you’ve heard of work order metrics, but what exactly are you supposed to measure with a work order [...]

Municipal Work Order Software with Work Flow Automation

Consider all the paper activities your office is handling every day. In fact, the US government spends $440 million per year printing.  That's just the cost, there are notifications to send, records to file, and updates to complete.  And to manage these tasks, you need a series of steps to follow.  Suppose you could do those things without lifting a finger.  It is possible, with municipal work order software and automatic work flows. Imagine [...]

Public Works Software for Public Works & Utility Departments

Good planning and management lead to successful capital projects and efficient performance. From small to large, projects require teamwork, preparation, review, and approval.  Local governments must make wise capital investment decisions and reduce the cost of maintaining those investments while providing a method to show measurable improvement and results to the city council.  Furthermore, public work order software can help public works departments streamline their processes and enable more efficient use of limited resources.  Using [...]

City Government Software – Results for City Managers

Today’s city managers are tasked with budgeting around an infrastructure that has limited capacity for growth, making it a challenge to address the changing needs of the community.  Effectively implementing even simple changes requires the documentation, tracking, and measurement of work performance against operational standards to determine the information needed to manage a well-organized government. To that end, city managers and council members need visibility into factors such as labor, materials, and contracted work, that [...]