Cloud Asset Management Software
Today, more than ever, people need effective ways to track their IT, equipment, vehicles and other business assets. On any given day we are contacted by people looking for a better solution than spreadsheet management or an inferior tool they may be using to get by. It is easy to see why. The costs associated with managing assets have to be considered as much as initial purchase costs. Cloud Asset Management is a trend that [...]
Empower Employees With a Company Knowledge Base
Whether you are currently running your business with fewer employees or hiring new ones, the company knowledge base is a great tool for managing employee knowledge. Current Employees - have a wealth of training and experience invested in them. Documenting this knowledge allows knowledge sharing among employees and management. Lessons learned and best practices can be shared resulting in increased operational effectiveness. Incentives can help employees participate in contributing valuable knowledge to the repository that [...]
Engaging Social Media as a Customer Support Tool
Nothing compares to a strong, web-based, customer support tracking tool to streamline and manage customer support requests, but today more and more customers are taking their requests and complaints into social media. Savvy customers know that organizations do not want negative comments on their facebook pages and can get fast resolution going that route, but did you know that social media can also be a great way to proactively manage your customer support? From [...]
The importance of providing first-rate Customer Support!
It’s a given, if you have customers you have support issues. Whether you serve retail customers or other businesses, support issues occur and must be resolved. Today, more than ever, providing first-rate customer service is necessary to earn and keep your customers. Some contributing factors to increased expectations are: We have become used to getting information quickly. When we have to wait a few seconds can seem like an eternity. Many businesses are running [...]
BYOD Mobile Security Concerns
In our last post we talked about supporting mobile users and the increase of 'Bring Your Own Device' practices. Here is a great article from Gartner that speaks to some of the security concerns related to BYOD's. “Shifting from an enterprise-owned mobile device fleet to having employees bringing their own devices has a major impact on the way of thinking and acting about mobile security,” said Dionisio Zumerle, principal research analyst at Gartner. “Policies and [...]
Supporting Your Mobile Users
With today’s workforce becoming more mobile than ever, supporting workers in a mobile environment is essential to ensuring employees can access the information they need to do their jobs, as well as easily comply with company documentation. The added acceptance of Bring Your Own Devices (BYOD) to the workplace is allowing workers to do more of their work on their own personal Smart Phones and tablets. A web based platform allows workers to access [...]
Novo Solutions & Public Stuff — Boost Philly 311 Citizen Call Center
Citizen Relationship Management Portal Like peanut butter and jelly, some things that are great individually are even better joined together; that is the case when Novo Solutions and Public Stuff came together with Citizen Relationship Management to help enhance city 311 services for the citizens of Philadelphia. The City of Philadelphia currently (2012) uses the Novo Citizen Relationship Management Software to track issues in their Philly 311 citizen services program. It is a great tool [...]
Knowledge Base Software Solution: In-House & External Support
By now most people are familiar with the knowledge base software solution. It’s a great tool for storing & retrieving organizational information. You may be using one for storing company knowledge, or providing information on your website, or a combination of both. Yet many people who have this everyday tool still underutilize it in the workplace. Here are a few suggestions to get the most from your company knowledge base. Knowledge Base Software Solution Uses: [...]
Customer Support Software | Avoiding Customer Frustration
Customer support is a key focus here at Novo. Because of the nature of our business, we practice this on two levels. Firstly, we are in business. We have customers. Therefore we must ensure that we are supporting our customers. Not only is excellent customer service a key part of our business model, but businesses that don’t support their customers don’t stay in business very long. Secondly, our business software revolves around helping others provide [...]
Taking the pain out of searching for software
Searching for software online can be an unpleasant task. Whether for a work application or personal use, success in getting the right software can be key to saving time and money. I straddle both sides of this fence. As marketing manager for Novo Solutions I want to provide our visitors with the information they need to evaluate our software in ways that make it easy for them. My job also involves utilizing software to aid [...]