Customer Support Software | What is Annual Subscription?
When purchasing software there are many considerations including evaluating features, but did you know that there can be big differences in the deployment model as well? Typical deployment models: Shareware/Freeware: This is usually a basic version of the vendor’s software. It is free but there may be costs for additional users and features. Some have term limitations while others have unlimited use but may have other restrictions. Make sure you read all the fine print [...]
Small Business | Asset Management Solutions
Many small businesses today think that asset management software is only for large organizations with thousands of assets. Well, think again! Small businesses can benefit from tracking solutions that manage company assets. Small businesses have the same business management needs as large companies – just on a smaller scale. They have: Office furniture – desks, chairs, misc. furniture Office equipment – computers, monitors, printers, telephones Assigned technology– laptops, cell phones, blackberry’s, notepads Other – smart [...]
Managing Today’s Communication Tools – Knowledge Management
Knowledge Management The information age has changed the world of communication. Just remember, it wasn’t that long ago that if you wanted to know something you had to pick up the telephone and call someone – hoping to reach them. Now with the Internet you can communicate with friends, co-workers, and businesses – all from the convenience of your desktop, laptop, or mobile device. This new technology has created words we never had before; knowledge [...]
Web Based Asset Management Software — The Benefits!
Challenges of using excel spreadsheets instead of Web Based Asset Management Software The sheer volume of data - as the number of assets maintained increases and regulations change the amount of information being tracked rises. Maintaining these large asset spreadsheets can be difficult and full of errors. If everyone has access to your excel spreadsheet, data can easily be lost or changed in error. It's important to have levels of user permissions and know who and [...]
Mobile Applications Growth
There has been an explosion in mobile applications for mobile devices over the past few years. Spearheading this assault on the minds and pocketbooks of mobile users are a myriad of apps for managing most aspects of one’s personal life. Personal apps run the gamut from those enabling the purchase of movie tickets, social networking, GPS navigation, managing multimedia, and much more. While this explosion has undoubtedly occurred on the personal side of mobile device [...]
Preparing for Disaster – Knowledge Management
Being situated on the East Coast of the US, we are no strangers to the effects of hurricanes and tropical storms. As of today we are watching hurricane ‘Earl’, which is slated to bring us bad weather at the very least –and hopefully nothing worse. But as cautioned, we take the time around here to be prepared for the worst….just in case. Nobody likes to have to think about disaster preparedness, but among other catastrophic [...]
What is Normal Anyway? – Customer Support Business Solutions
It seems like here at Novo Solutions we are always telling everyone how our software helps organizations ‘Do more with less’. More tasks in less time – More information sharing with less fall through – More productivity with less manpower. Well, this mindset seems to be the trend in businesses today. Customer Support Business Solutions is the key to overcoming the current challenges. With recent economic challenges organizations across the globe have had to make [...]
Maintain ‘Priceless’ Customer Support
We all love the MasterCard ‘priceless' commercials, so here at Novo we have created a version of our own. Average cost of email customer support request- $21.00 Average National cost of a desktop incident - $ 32.00 Keeping your current customers happy with great customer support - priceless! Well, not exactly priceless, but you get the idea. In a recession it is all too easy to move focus to increasing sales - after all, companies cannot [...]
Cloud Computing Software – The Novo Cloud is Rolling In
By now you have probably heard of all of the benefits of ‘Cloud Computing Software', and the huge savings associated with moving to a cloud platform. But all clouds are not the same. Let's take a look at some of the different cloud offerings: Private/Internal Clouds -emulate cloud computing software on private networks capitalizing on data security, corporate governance, and reliability concerns. Users "still have to buy, build, and manage them" and as such do [...]
Product Roadmap …helpful or not ?
In today's world of rapidly changing technology, there seem to be lots of conflicting ideas surrounding software product roadmap. Some industry experts are of the opinion that charting a course for your application and sharing it with your customers is a wonderful idea. Others say that creating such a product roadmap and sharing it outside of one's own organization is a recipe for disaster. Several blog posts stated that by the time the new feature is [...]