What would you do in case of a knowledge blackout?
Beginning tonight at midnight Wikipedia will be closing down its US site for twenty four hours to protest the federal anti-privacy legislation known as SOPA, warning it is a threat to free speech. Whether you agree with or oppose the proposed legislation this action raises a lot of issues. Free speech governance concerns aside, an intended consequence is that many who rely on wikipedia for information are going to be disappointed when they cannot get [...]
Cloud Computing | Is the forecast changing for good?
For years industry experts such as Gartner and Forrester have been forecasting the growth of hosted services, but many businesses have been slow to embrace ‘the Cloud’. Some organizations are leery of posting sensitive company data in the cloud while others have business needs that are not met in current hosted offerings. Many are doing business as usual adopting a ‘wait and see’ attitude to see how technology evolves, but recent events may bring big [...]
Customer Support Software | What is Annual Subscription?
When purchasing software there are many considerations including evaluating features, but did you know that there can be big differences in the deployment model as well? Typical deployment models: Shareware/Freeware: This is usually a basic version of the vendor’s software. It is free but there may be costs for additional users and features. Some have term limitations while others have unlimited use but may have other restrictions. Make sure you read all the fine print [...]
Small Business | Asset Management Solutions
Many small businesses today think that asset management software is only for large organizations with thousands of assets. Well, think again! Small businesses can benefit from tracking solutions that manage company assets. Small businesses have the same business management needs as large companies – just on a smaller scale. They have: Office furniture – desks, chairs, misc. furniture Office equipment – computers, monitors, printers, telephones Assigned technology– laptops, cell phones, blackberry’s, notepads Other – smart [...]
Managing Today’s Communication Tools – Knowledge Management
Knowledge Management The information age has changed the world of communication. Just remember, it wasn’t that long ago that if you wanted to know something you had to pick up the telephone and call someone – hoping to reach them. Now with the Internet you can communicate with friends, co-workers, and businesses – all from the convenience of your desktop, laptop, or mobile device. This new technology has created words we never had before; knowledge [...]
Web Based Asset Management Software — The Benefits!
Challenges of using excel spreadsheets instead of Web Based Asset Management Software The sheer volume of data - as the number of assets maintained increases and regulations change the amount of information being tracked rises. Maintaining these large asset spreadsheets can be difficult and full of errors. If everyone has access to your excel spreadsheet, data can easily be lost or changed in error. It's important to have levels of user permissions and know who and [...]
Mobile Applications Growth
There has been an explosion in mobile applications for mobile devices over the past few years. Spearheading this assault on the minds and pocketbooks of mobile users are a myriad of apps for managing most aspects of one’s personal life. Personal apps run the gamut from those enabling the purchase of movie tickets, social networking, GPS navigation, managing multimedia, and much more. While this explosion has undoubtedly occurred on the personal side of mobile device [...]
Preparing for Disaster – Knowledge Management
Being situated on the East Coast of the US, we are no strangers to the effects of hurricanes and tropical storms. As of today we are watching hurricane ‘Earl’, which is slated to bring us bad weather at the very least –and hopefully nothing worse. But as cautioned, we take the time around here to be prepared for the worst….just in case. Nobody likes to have to think about disaster preparedness, but among other catastrophic [...]
What is Normal Anyway? – Customer Support Business Solutions
It seems like here at Novo Solutions we are always telling everyone how our software helps organizations ‘Do more with less’. More tasks in less time – More information sharing with less fall through – More productivity with less manpower. Well, this mindset seems to be the trend in businesses today. Customer Support Business Solutions is the key to overcoming the current challenges. With recent economic challenges organizations across the globe have had to make [...]
Maintain ‘Priceless’ Customer Support
We all love the MasterCard ‘priceless' commercials, so here at Novo we have created a version of our own. Average cost of email customer support request- $21.00 Average National cost of a desktop incident - $ 32.00 Keeping your current customers happy with great customer support - priceless! Well, not exactly priceless, but you get the idea. In a recession it is all too easy to move focus to increasing sales - after all, companies cannot [...]