BYOD – How is it working for you?
The Bring Your Own Device (BYOD) trend that surfaced a couple years ago seemed like it was going to be a win-win scenario for companies and employees alike. Employees could use a single, familiar device that they already owned for work, as well as for personal use. At the same time companies did not have the expenses of purchase, training and maintaining a whole new set of IT devices. But has BYOD been the magic [...]
Integrating Social Media with Customer Support
A few years ago when social media first launched, it quickly transitioned from the ‘social’ world to the ‘business’ world. Many of us jumped on board, recognizing the huge benefit of being able to self-promote our brand with no advertising dollars. The effects were immediate, and the term ‘viral’ became something to be desired – not avoided. We quickly learned that there are many sides to social sharing. Just as people are quick to [...]
Single Sign On and Microsoft Active Directory
Integrate Your Applications To Join Together - Single Sign-On In a perfect world organizations would have a single application that fulfills all of their business needs, sadly this is not possible. While it is a desirable goal to have as much integrated functionality within a single application as possible, even large, very expensive enterprise systems rarely address every need in the desired way. As a result, organizations must consider supplementary applications to address these specific [...]
The Hidden Costs of Freeware
Let’s say you are tasked with looking for software and in your research, you find freeware. It is very tempting - most of us will at least take a look. After all, why would we buy software we can get for free? Or perhaps you begin by searching for a solid solution that will meet all of your needs, but your budget is lean and you begin looking at scaled down or free solutions that [...]
5 Benefits of Cloud Software Solutions
Whether you call it a "hosted solution" or Cloud Software, this model of software delivery is a perfect fit for many organizations. While the concept of 'leasing' cloud software solutions has been around for a long time, it has been gaining popularity in recent years, and for good reason. Let's look at how economic factor Cloud Software Solutions 1. Cloud software solutions offer flexible contracts with initial lower investments than traditional software purchases. For many [...]
A Cloud is a Cloud? So what is a Private Cloud?
Here at Novo keeping our customers data secure is our highest goal. Going beyond industry standard secure cloud hosting, we have implemented “private cloud’ technology for our ShareNet Platform. So what exactly is a Private Cloud? A Private Cloud is simply a dedicated hardware environment (pooled resources) with a virtualization layer running on top. This means that multiple virtual servers can be created and managed within a set of physical servers. And since it’s [...]
Customer Support| Is texting the next wave in support practices?
As developers of customer support software solutions, as well as serving our own customers worldwide, we are all about learning about the latest trends in customer support practices. Customers are getting savvier and expecting more, and smart businesses are doing their best to keep up. Over the past few years we have seen how beautifully social media integrates with reaching customers, so what is next? It may very well be ‘text’! According to Pew [...]
Cloud Computing: Do You Belong in the Cloud?
Cloud computing has rolled in and by all accounts is here to stay, but is it really the magic bullet for most businesses and is it right for you? The SaaS model that began a few years ago has now evolved into the Cloud computing model being utilized today. Improvements were made to enhance performance and strengthen security. It is a great option for many organizations because it provides Lower maintenance and support costs than [...]
Simplify With an Asset Management App
One of the big problems with managing assets is keeping asset records up-to-date. And if the asset records are not accurate, they are not only worthless but can cost you money and lost time. The proper management of assets allows you to know the location and condition of your assets, maximizing productivity and return on investment. That's why it's more important than ever to have an asset management app. So, why don't you have an [...]
Facility Management Software | Increase ROI with Preventive Maintenance
Getting the longest life cycle out of your equipment is key to maximizing the return on your equipment investment. Preventive maintenance practices can be a great help in keeping your equipment running well, but when factoring the manpower and supply costs of preventative maintenance is it always worth it? Let’s take a closer look at how a CMMS program with Facility Management Software Benefits Facility Managers. Preventive maintenance (PM) practices involve carrying out maintenance tasks on [...]