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Providing a Gold Medal Customer Support System

Haven't the Olympics been wonderful this year?  Perhaps it is because the economic climate has been so wearisome that the simple joys of the Olympic Games have seemed so bright. To pause and watch all of these skilled athletes perform in the beautiful Canadian landscape has been truly refreshing. Like the athletes, we all have goals to achieve success and train for them day-in and day-out in our own workplace.  Providing first-class customer support is [...]

Customer Service Software- more important now than ever

In an effort to secure revenues businesses are going to great lengths to acquire new clients, but now more than ever is the time to ensure you are providing superior customer service to keep the clients you have.  Customer Service Software is no longer a 'nice to have', it is a 'need to have'.  Keeping up with the Jone's as they say, means establishing the best customer service policy around. With staff limitations and manpower [...]

Are You ‘Hip’ with “HIPAA’?

HIPAA, the Health Insurance Portability and Accountability Act has brought sweeping changes into patient data management by addressing the security and privacy of health data.  If you are managing patient data in your company support tracking system, you need to insure you are HIPPA compliant. The Novo Support Software guards your personal patient data by allowing fully configurable settings to protect sensitive information.  By means of secure authentication only permitted users can access your company [...]

Using Customer Support Solutions Software to Fill the Gaps

Economic indicators are improving and confidence is slowly returning, but it is still not business as usual for most organizations.  And while some analysts say that the recession is ‘technically' over, the reality is that many people are still losing jobs and looking for work, and many employers need jobs filled but cannot afford to fill the positions at this time.  Customer Support Solutions can help managment fill the gaps. There is no blueprint for [...]

Alternative for Remedy Customer Service Software

One thing I have been thinking about recently is how people live with inefficient service software systems for handling customer service.  Many times we find that companies continue using email to track and respond to customer service requests even receiving 100+ emails/day.  They have no real way to ensure things are not falling through the cracks and reporting is non-existent.  Often, when budgets are tight, they just can't seem to justify investing in a service [...]

Support Standards – Tracking Management Software

Let's face it today's economic troubles are affecting businesses in countless ways on multiple fronts.  One of the biggest challenges we hear from our customers is their need to now manage their business on fewer staff, in what may be the most challenging economic time ever to be in business.  They really do need to do ‘more' with ‘less'.  Yet still, maintain first-rate support standards.  You can fill the gap with tracking management software. As employees [...]