If your organization is currently using a help desk software tool, such as the Novo ShareNet Help Desk Software, did you know it can perform double duty as an effective change management tool?
Change Management facilitates the use of Best Practices for the efficient and prompt handling of all changes to your IT infrastructure. It allows you to:
- Effectively manage IT changes within your organization
- Ensure that standardized analysis, review & approval processes are followed
- Maintain the proper balance between the need for change and the potential detrimental impact of changes
- Test changes in controlled environments
An added benefit is the powerful reporting capabilities allowing you report and document changes.