It is a well known fact that great customer support is an essential key to a successful business. It is a primary piece that should be constantly evaluated and refined, looking at all aspects of your customer support practices.
One element that can get ‘left behind’ is the customer self-help knowledge base. It can be a big undertaking to put all of the FAQ’s and customer information into the knowledge base. Once done it can be tempting to leave it, but regularly editing of the knowledge base can reduce both customer frustration and support calls.
Here are some helpful tips on improving customer satisfaction. We are always happy to provide free consultations on how Novo Customer Support Software can help streamline your customer service operations.
For more information on the Novo Customer Support Software see: www.novosolutions.com/customer-support-software/