Web Based Asset Management Software — The Benefits!
Challenges of using excel spreadsheets instead of Web Based Asset Management Software The sheer volume of data - as the number of assets maintained increases and regulations change the amount of information being tracked rises. Maintaining these large asset spreadsheets can be difficult and full of errors. If everyone has access to your excel spreadsheet, data can easily be lost or changed in error. It's important to have levels of user permissions and know who and [...]
Mobile Applications Growth
There has been an explosion in mobile applications for mobile devices over the past few years. Spearheading this assault on the minds and pocketbooks of mobile users are a myriad of apps for managing most aspects of one’s personal life. Personal apps run the gamut from those enabling the purchase of movie tickets, social networking, GPS navigation, managing multimedia, and much more. While this explosion has undoubtedly occurred on the personal side of mobile device [...]
Preparing for Disaster – Knowledge Management
Being situated on the East Coast of the US, we are no strangers to the effects of hurricanes and tropical storms. As of today we are watching hurricane ‘Earl’, which is slated to bring us bad weather at the very least –and hopefully nothing worse. But as cautioned, we take the time around here to be prepared for the worst….just in case. Nobody likes to have to think about disaster preparedness, but among other catastrophic [...]
What is Normal Anyway? – Customer Support Business Solutions
It seems like here at Novo Solutions we are always telling everyone how our software helps organizations ‘Do more with less’. More tasks in less time – More information sharing with less fall through – More productivity with less manpower. Well, this mindset seems to be the trend in businesses today. Customer Support Business Solutions is the key to overcoming the current challenges. With recent economic challenges organizations across the globe have had to make [...]
Maintain ‘Priceless’ Customer Support
We all love the MasterCard ‘priceless' commercials, so here at Novo we have created a version of our own. Average cost of email customer support request- $21.00 Average National cost of a desktop incident - $ 32.00 Keeping your current customers happy with great customer support - priceless! Well, not exactly priceless, but you get the idea. In a recession it is all too easy to move focus to increasing sales - after all, companies cannot [...]
Cloud Computing Software – The Novo Cloud is Rolling In
By now you have probably heard of all of the benefits of ‘Cloud Computing Software', and the huge savings associated with moving to a cloud platform. But all clouds are not the same. Let's take a look at some of the different cloud offerings: Private/Internal Clouds -emulate cloud computing software on private networks capitalizing on data security, corporate governance, and reliability concerns. Users "still have to buy, build, and manage them" and as such do [...]
Product Roadmap …helpful or not ?
In today's world of rapidly changing technology, there seem to be lots of conflicting ideas surrounding software product roadmap. Some industry experts are of the opinion that charting a course for your application and sharing it with your customers is a wonderful idea. Others say that creating such a product roadmap and sharing it outside of one's own organization is a recipe for disaster. Several blog posts stated that by the time the new feature is [...]
Providing a Gold Medal Customer Support System
Haven't the Olympics been wonderful this year? Perhaps it is because the economic climate has been so wearisome that the simple joys of the Olympic Games have seemed so bright. To pause and watch all of these skilled athletes perform in the beautiful Canadian landscape has been truly refreshing. Like the athletes, we all have goals to achieve success and train for them day-in and day-out in our own workplace. Providing first-class customer support is [...]
Gearing up for 2010
Well, here we are - another Christmas passed and making plans for 2010. This last year and decade have certainly passed quickly. Seems like we were just working our way through Y2K concerns - now we have seen the rise of a new expression of relating (Social Media), phones that can do amazing things (and virtually everybody has a cell phone now), affordable electronics boasting incredible advances, and the ability to find most anything on [...]
Management Software Cures Audit Phobia
Who doesn't dread the time of year when internal audits are done. There is the pre-audit scramble to pull everything together. The actual audit when normal work days come to a halt as you are at the beck and call of the auditor to produce documents. Then comes the waiting for the final reports. Not only does this process result in stress and frustration, but in lost time as you are pulled from normal duties [...]