According to Forrester it is! Forrester estimates that around 70 percent of organizations are using hosted solutions for everyday business processes, such as customer service and customer relationship management, or would like to do so.
So what is the best way to bring your customer service into the cloud? What are the questions you should ask and the things you need to know?
We came across this brief article that addresses some best practices and includes some great data references. Hope you enjoy the read: http://www.forbes.com/sites/xerox/2013/09/13/navigating-through-the-customer-service-saas-maze/
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