Anne Sych, Author at Novo Solutions

Are You ‘Hip’ with “HIPAA’?

HIPAA, the Health Insurance Portability and Accountability Act has brought sweeping changes into patient data management by addressing the security and privacy of health data. If you are managing patient data in your company support tracking system, you need to insure you are HIPPA compliant. The Novo Support Software guards your personal patient data by allowing fully configurable settings to protect sensitive information. By means of secure authentication only permitted users can access your company [...]

Customer Support Software|

IT Spending -Buy Now to Save Now!

Beware the Cost of Doing Nothing! Companies everywhere are having to save money in all areas just to survive. Most often this involves cutting spending through reducing payroll, skimming budgets, and minimizing "non-essential" spending. What constitutes "essential" versus "non-essential" spending may depend on what department you are in and who is making the decision. IT spending must be tracked to avoid the consequences. Many times we see this at our own software business. We are researched [...]

Change Management|

Using Customer Support Solutions Software to Fill the Gaps

Economic indicators are improving and confidence is slowly returning, but it is still not business as usual for most organizations. And while some analysts say that the recession is ‘technically' over, the reality is that many people are still losing jobs and looking for work, and many employers need jobs filled but cannot afford to fill the positions at this time. Customer Support Solutions can help managment fill the gaps. There is no blueprint for [...]

Customer Support Software|

Freeware is it Really Free?

Considering FreeWare? Make sure you ‘Count the costs'! Your parents may have told you that nothing in life is free. Well that's not entirely true; we all take advantage of Internet ‘freeware', but in fact someone, somewhere is sponsoring the ads that support the ‘free' downloads we all see. Your parents were probably right to counsel you to be wary and look deeper. When it comes to software it can be very tempting to take [...]

ShareNet|

Software Purchase Advice Homework

Getting the most from your software purchase expenditure. By now states and municipalities are beginning to receive some funding for projects. Despite the much needed financial support, this boost still may not be enough to meet all of the outstanding needs. This is especially true for IT departments who have had to hold off needed software purchase due to lack of funding. What can be done to make every stimulus dollar go as far as [...]

Government Software|

Alternative for Remedy Customer Service Software

One thing I have been thinking about recently is how people live with inefficient service software systems for handling customer service. Many times we find that companies continue using email to track and respond to customer service requests even receiving 100+ emails/day. They have no real way to ensure things are not falling through the cracks and reporting is non-existent. Often, when budgets are tight, they just can't seem to justify investing in a service [...]

Customer Support Software|

Lessons Learned from the Recession

Well, the economic indicators report that consumer confidence is rising. People are optimistic that things are improving - we still have a long road ahead, but there is light at the other end of the tunnel. The question is - what are the lessons learned ? Will we return to life as usual, or will we change our lives and businesses so that we are better protected in the future. Individuals and businesses alike are [...]

Knowledge Base Software|

Shared Service Software

A great tool for implementing 'Shared Services' within your organization! Companies everywhere are trying to find ways to drive down costs. Shared Service Software is quickly coming to the forefront as a means to reduce expenses. Many companies have support personnel in various departments. IT may have their own internal tracking management, HR & Finance their own as well. And they may all be using different tools that do not ‘talk' to each other, demanding [...]

ShareNet|

Customer Service Software System

Getting the MOST out of your Service Software System. We all love the happy day when we get a new ‘toy'. Be it a new cell phone, computer, pda, or software system application, it is fun to explore all of the cool ‘bells and whistles'. As time goes on though, we become familiar with our ‘toys' and use them mostly for our basic needs. As a software system development company, we see this time and [...]

Change Management|

Support Standards – Tracking Management Software

Let's face it today's economic troubles are affecting businesses in countless ways on multiple fronts. One of the biggest challenges we hear from our customers is their need to now manage their business on fewer staff, in what may be the most challenging economic time ever to be in business. They really do need to do ‘more' with ‘less'. Yet still, maintain first-rate support standards. You can fill the gap with tracking management software. As employees [...]

Customer Support Software|

AnneSych

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