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The Benefits of Workflow Automation

The benefits of workflow automation for your customers. Workflow automation does exactly what the name implies: it simply automates your workflow processes. There are many benefits of workflow automation.  Have you ever taken a customer or service call, made a record of it, then either misplaced or dropped the ball on the request? That does not make for satisfied customers or create positive business relationships, to say the least. But we have all experienced such situations [...]

Technical Support Software |I’ll have mine ‘To Go” please!

Ah the days of the old technical support help desk.  Calls came in, happy technicians resolved issues and tickets were closed…all from within some mysterious location hidden within the building.  The process was adequate, but could be time consuming.  Callers had to make requests during operating hours and often had to wait for an available technician.  Technicians needed to be near their work stations to make notes and find relevant documentation.  The whole process revolved [...]

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Technical Support Software | Moving beyond “One size fits all” with Custom Portals

Last week we talked about the benefits of supercharging your technical support operations with work flow automation.  This week we will take a look at how creating custom portals can reduce inaccurate request submissions and expedite support resolutions. Whether your requests are entered into your technical support software by agents or by end user/ customers, having a “one size fits all” approach can not only create confusion, but vital information can be left off or [...]

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Technical Support Software | Improve Efficiency with Automation

Whether the ‘customers’ you support are other employees, clients, or the general public, providing quality technical support with timely resolutions is essential to the health and profitability of your business.  Having the right people and knowledge in place is key, but just as important to the success of your technical support software operation is having the right tracking tools engaged to effectively manage requests. Speedy response is a primary foundation to providing effective support, but [...]

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Web Based Cloud Asset Management Software vs. Installed

Web-Based Cloud Asset Mangement or Installed? There are a number of PC based Asset Management solutions that are designed to be installed on local PCs or servers.  So what is the problem with this?  Below are a few issues to consider: Limited Access - When PC based asset management software is installed on an in-house computer you have to be on the computer where the software is installed to access it.  What if you need [...]

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Municipal Asset Management Software – It’s Not Just For Large Municipalities

Large and small municipalities alike share common citizen issues. Providing services, ensuring safety and promoting sound communication is essential to a healthy public works operation. But keeping up with municipal work orders can be challenging for small and mid-size cities (or villages) who may have the same management issues, but not the same budget as larger cities. Fortunately, Municipal Asset Management Software such as the ShareNet Municipal Operations Management system can be provided as [...]

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Novo Solutions ShareNet Asset App

  Greetings from Novo Solutions!  I wanted to take a few minutes to give you an update of what has been going on here at Novo Solutions and what the next year holds for our customers. 2014 – ShareNet Release Last year was a banner year for Novo Solutions with the release of ShareNet, our new Cloud Platform application.  ShareNet was designed to simplify your work by helping you track, share and report on information [...]

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Asset Management Software | A Cool Tracking Tool!

A cool asset tracking tool!  When most people think of an Asset tracking tool thoughts typically go to keeping track of IT equipment, such as computers and electronic equipment. And while that is the case, asset management software can track so much more.  Isn't everything better with a cool tool?  Here are just a few of the things you can track with an asset tracking tool: Office furnishings - desks, chairs, file cabinets, bookcases, etc. Office [...]

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Government Cloud Computing – It’s for You Too!

Could You Use Government Cloud Computing Institutions, such as government and banking have typically steered clear of cloud computing because of their need to ensure maximum levels of data security. But advances in protective safeguards are allowing more organizations to adopt the benefits of Cloud computing.  Government cloud computing is no longer a may be possible, it is a must be possible. What's the big deal with government cloud computing for Municipalities? Flexibility: you don't [...]

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IT Asset Tracking Software — 5 Steps to Manage

You may not think of your business as having a lot of assets, but when you factor in items such as furniture and equipment along with your IT, you may have a large amount of investment just lying around.  Knowing what assets you have and where they are located can save you money by optimizing their use.  IT asset tracking can ensure you manage your assets effectively. Here are 5 steps to effectively manage your [...]

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