Unparalleled Customer Service With Automation
You don’t spend all that effort and time gaining customers only to lose them because of poor customer service. Customers have higher expectations than ever, and businesses need an edge to ensure they keep them. Many companies lack the tools and resources to change the landscape of their customer service offering. There is significant value in customer communications. What happens when customers have no visibility to the status of their requests? Even if you are [...]
Get Smart–Automate Your Service Level Agreements
Technology has made it simpler than ever to build and maintain relationships and maintain high standards of service. Imagine relying only on manual practices to track and maintain service level agreements. Perish the thought! Without customer workflow, automation and service agreement tracking, overcoming manual errors and lapsed support dates and times can have devastating consequences. There may be multiple sources of service requests: phone, email, even hand-written notes from other employees. It’s easy to lose [...]
Workflow Automation: It Could Save Your Business!
Many successful companies are reaping huge benefits with the help of workflow automation. Through automation--resources and departments become strategically linked. Each piece of the link runs effectively, smoothly, and seamlessly into the next. Flexible, adaptable workflow automation is the cornerstone of a successful business. Workflow Automation keeps the focus on the larger issues rather than the routine. Without workflow automation, day to day business feels like a congested interstate at rush hour. Imagine a vehicle [...]
The Benefits of Workflow Automation
The benefits of workflow automation for your customers. Workflow automation does exactly what the name implies: it simply automates your workflow processes. There are many benefits of workflow automation. Have you ever taken a customer or service call, made a record of it, then either misplaced or dropped the ball on the request? That does not make for satisfied customers or create positive business relationships, to say the least. But we have all experienced such situations [...]
Technical Support Software |I’ll have mine ‘To Go” please!
Ah the days of the old technical support help desk. Calls came in, happy technicians resolved issues and tickets were closed…all from within some mysterious location hidden within the building. The process was adequate, but could be time consuming. Callers had to make requests during operating hours and often had to wait for an available technician. Technicians needed to be near their work stations to make notes and find relevant documentation. The whole process revolved [...]
Technical Support Software | Moving beyond “One size fits all” with Custom Portals
Last week we talked about the benefits of supercharging your technical support operations with work flow automation. This week we will take a look at how creating custom portals can reduce inaccurate request submissions and expedite support resolutions. Whether your requests are entered into your technical support software by agents or by end user/ customers, having a “one size fits all” approach can not only create confusion, but vital information can be left off or [...]
Technical Support Software | Improve Efficiency with Automation
Whether the ‘customers’ you support are other employees, clients, or the general public, providing quality technical support with timely resolutions is essential to the health and profitability of your business. Having the right people and knowledge in place is key, but just as important to the success of your technical support software operation is having the right tracking tools engaged to effectively manage requests. Speedy response is a primary foundation to providing effective support, but [...]
Web Based Cloud Asset Management Software vs. Installed
Web-Based Cloud Asset Mangement or Installed? There are a number of PC based Asset Management solutions that are designed to be installed on local PCs or servers. So what is the problem with this? Below are a few issues to consider: Limited Access - When PC based asset management software is installed on an in-house computer you have to be on the computer where the software is installed to access it. What if you need [...]
Municipal Asset Management Software: Empowering Communities of All Sizes
Small towns and big cities manage public assets like roads, water systems, and buildings. Municipal asset management software transforms this task. For example, it replaces spreadsheets and paper logs with digital tools. These tools save time, cut costs, and keep infrastructure running smoothly. Let’s explore how these systems work, why every municipality needs them, and their key features for public works teams. What is Municipal Asset Management? Municipalities track and maintain public [...]
Novo Solutions ShareNet Asset App
Greetings from Novo Solutions! I wanted to take a few minutes to give you an update of what has been going on here at Novo Solutions and what the next year holds for our customers. 2014 – ShareNet Release Last year was a banner year for Novo Solutions with the release of ShareNet, our new Cloud Platform application. ShareNet was designed to simplify your work by helping you track, share and report on information [...]