Help Desk Software

IT professionals today have high expectations with regard to the software tools they use to track and manage their customer issues.    Almost everyone who is researching Help Desk software is looking for an application that has the most powerful feature set at the best price with the simplest software deployment options. Some providers of Help Desk software offer various software deployment options for their solutions. This means that there are additional options that need to [...]

January....it's that time of year to take a thoughtful look at your tools and procedures to see where performance can be improved.  We recommend you take a good look at your Novo Software App. Many people purchase our software for an initial purpose and later learn that it can do so much more.  For some this means adding modules to increase functionality within a single department while for other is means rolling it into other [...]

Feed your ‘Analytic' (or your Analytic side) Every office has them.  Those amazing people who think in exacting detail and can perform complex mathematic calculations in their head.  It's easy to get them excited - just show them a chart, graph or a spreadsheet and they light right up. One of the most favored features of the Novo support software is the superior reporting tools.  In addition to traditional pre-built management reports, the Novo report [...]

Here we go again - another post about the importance of customer service.  The reports keep coming in, but do we really believe them?  When businesses are being forced to run leaner than ever it is difficult NOT to make cuts in all areas, including customer support. After all, will people really notice?  Maybe just a little cut won't be noticed...will it? In their recent Customer Experience Index Report, Forrester Research reminds us that "Your [...]