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tracking software

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People track many things with our request tracking software, from IT to Facility Maintenance requests and more, but it is always interesting to hear how some people utilize our Tracking Software for their own unique needs.  From a construction site, law office, or a medical office tracking software is flexible, customizable, and easy to use.  Workflows can be tailored to fit your unique requirements.  Do you need to set up thing by priority, timing, or even status?  If so, we have the automation tracking software for you.  Take a look below at how one Novo Solutions customer uses Customer Support Software at his Medical Office.  That’s the way to make it work for you!

Tracking Software for Medical Offices

Recently we learned of a customer of ours who made new use of their Novo Help Desk in their hospital setting.  To meet regulations they need to track employee illness to see if an outbreak has occurred.  They were doing this manually when they realized they needed a better system.  The IT department was approached to see if they could come up with a solution – but the perfect solution was already in place in the Novo Help Desk they use to track IT requests.   All that was needed was to set up some new categories to track the desired information and to create a template which prompts users which questions to ask.  In about 20 minutes the new tracking software solution was up and ready.

Now, at a glance management can see how many people are missing work at any given time based upon the condition, and powerful reporting shows absenteeism by a person, department,  condition, etc.  Best of all regulations are easily maintained and supporting documentation provided by the system.  The system is a robust tracking software application, so what do you track?  Maybe we can help!  Give us a call!