Preventative Maintenance Software — Increasing ROI
Consider the investments most industries make in fixed assets, including trucks, mechanical tools, machinery, and more. These items represent a huge portion of an organization's value. Getting the longest life cycle out of your assets is key to maximizing the return on your equipment investment (ROI). Preventative maintenance software is the cornerstone to maintain productivity and continue to operate smoothly, at the lowest possible cost. The preventative maintenance theory is not new. In fact, it’s [...]
CMMS Software Shopping Tips
It can be a daunting task to find the right CMMS Software for your company. When shopping for a home, would you buy the first house the realtor shows? Not likely. You usually have an idea of what you’re looking for, this is no different. What should you take into account? There isn’t a one size fits all approach to buying software. If you’re reading this, then you are well on your way to making [...]
The Top 33 + Most Helpful Manufacturing Publications
I recently embarked on a quest to create a manufacturing resource arsenal for plant managers, manufacturing supervisors, process, and corporate managers and everyone in between. This is no easy task!This post of Manufacturing Publications is just a sneak peek into the future HUGE post. To begin, I asked myself, what type of content would be useful? What do manufacturers need to know and what are the challenges they face? (please feel free to comment) I [...]
Workflow Automation and New Customers
Everyone knows what it’s like to be a newbie. We’ve all experienced the arduous task of becoming a new customer. Have you ever considered not calling or joining because the process of starting something new is difficult? Streamlining and automating new customer implementation with workflow automation is a worthy practice to establish. A well-organized, effective new customer implementation plan is a critical ingredient to retain and nurture new clients. New customer support implementation is so [...]
Unparalleled Customer Service With Automation
You don’t spend all that effort and time gaining customers only to lose them because of poor customer service. Customers have higher expectations than ever, and businesses need an edge to ensure they keep them. Many companies lack the tools and resources to change the landscape of their customer service offering. There is significant value in customer communications. What happens when customers have no visibility to the status of their requests? Even if you are [...]
Get Smart–Automate Your Service Level Agreements
Technology has made it simpler than ever to build and maintain relationships and maintain high standards of service. Imagine relying only on manual practices to track and maintain service level agreements. Perish the thought! Without customer workflow, automation and service agreement tracking, overcoming manual errors and lapsed support dates and times can have devastating consequences. There may be multiple sources of service requests: phone, email, even hand-written notes from other employees. It’s easy to lose [...]
Workflow Automation: It Could Save Your Business!
Many successful companies are reaping huge benefits with the help of workflow automation. Through automation--resources and departments become strategically linked. Each piece of the link runs effectively, smoothly, and seamlessly into the next. Flexible, adaptable workflow automation is the cornerstone of a successful business. Workflow Automation keeps the focus on the larger issues rather than the routine. Without workflow automation, day to day business feels like a congested interstate at rush hour. Imagine a vehicle [...]
The Benefits of Workflow Automation
The benefits of workflow automation for your customers. Workflow automation does exactly what the name implies: it simply automates your workflow processes. There are many benefits of workflow automation. Have you ever taken a customer or service call, made a record of it, then either misplaced or dropped the ball on the request? That does not make for satisfied customers or create positive business relationships, to say the least. But we have all experienced such situations [...]
Jan. 2017
ShareNet version 2.1 was released. Improvements were made to the Email Template system, setting and display of International Date formats, the Search system, a security update and more.
Technical Support Software |I’ll have mine ‘To Go” please!
Ah the days of the old technical support help desk. Calls came in, happy technicians resolved issues and tickets were closed…all from within some mysterious location hidden within the building. The process was adequate, but could be time consuming. Callers had to make requests during operating hours and often had to wait for an available technician. Technicians needed to be near their work stations to make notes and find relevant documentation. The whole process revolved [...]