Anne Sych, Author at Novo Solutions

Help Desk Software | Beyond the IT Help Desk

When you think of help desk software what comes to mind? Most people think of IT support personnel helping coworkers resolve issues, or customer support representatives providing internal or external support. Most of us do not think of the other helpful benefits of a help desk software system. A question we ask people is, “What do you track”? Organizations track all sorts of things such as: Projects Problems People/Issues Equipment And much more What’s distressing [...]

Help Desk Software|

Cloud Computing | Is the forecast changing for good?

For years industry experts such as Gartner and Forrester have been forecasting the growth of hosted services, but many businesses have been slow to embrace ‘the Cloud’. Some organizations are leery of posting sensitive company data in the cloud while others have business needs that are not met in current hosted offerings. Many are doing business as usual adopting a ‘wait and see’ attitude to see how technology evolves, but recent events may bring big [...]

Customer Support Software|

End of the World – Really?

Leaving work Thursday night a co-worker mentioned that someone had said Saturday was the end of the world. I responded with a smile and I said I was ready. Friday morning comes around and I get a calendar reminder to do some reading. I am not much for watching TV and the plans and tasks of running a business and other aspects of my life tend to leave me unaware of what is going on [...]

Company News|

Customer Support Software | What is Annual Subscription?

When purchasing software there are many considerations including evaluating features, but did you know that there can be big differences in the deployment model as well? Typical deployment models: Shareware/Freeware: This is usually a basic version of the vendor’s software. It is free but there may be costs for additional users and features. Some have term limitations while others have unlimited use but may have other restrictions. Make sure you read all the fine print [...]

Customer Support Software|

Deployment Models – Parallel Deployment

I have spoken often with potential clients who have illustrated a situation where their organization needs what they assume to be several separate solutions. On many occasions, I’ve also spoken with potential clients who are aware of the needs of not only their own department but of other departments as well in terms of support solutions. I have also spoken with many potential clients who assume not only that they must purchase, implement and maintain [...]

Knowledge Base Software|

Flexible Scalable Customizable – Novo Customer Support

Flexibility in an application often engenders fear in the hearts of professionals tasked with managing the initial set up and continued management of a solution. While this anxiety is completely understandable, Novo renders such fears largely baseless. We’ve done so by creating an intuitive interface for administrators and by providing the personal touch of training your core cadre of users. Should assistance be required, our Support Portal enables self help and of course our Support [...]

Customer Support Software|

Flexible Scalable Customizable Intuitive – Novo Customer Support Suite

In today’s business world, all businesses are seeking to not only increase efficiency but to enhance service while doing so. In such a business climate, most organizations find themselves in a situation where more work must be performed by the same or number of employees. If unable to increase staffing to manage workloads, more efficiently managing work through the use of a support application makes sound business sense. Such a solution must be scalable, cost [...]

Customer Support Software|

Procedures Management | Knowledge Base Software

Some people only think of Knowledge Base Software as a tool for customer support operations, but if you have a KB system in-house you have an excellent tool for Human Resources. All kinds’ company information can be placed into a knowledge base for easy access. A quality system will allow you to set permissions so that only management can view restricted data, making it perfect for storing key employee resources. With other features such as article [...]

Knowledge Base Software|

Tracking Software – Employees Medical File

Well done illustration People track many things with our request tracking software, from IT to Facility Maintenance requests and more, but it is always interesting to hear how some people utilize our Tracking Software for their own unique needs. From a construction site, law office, or a medical office tracking software is flexible, customizable, and easy to use. Workflows can be tailored to fit your unique requirements. Do you need to set up thing [...]

Help Desk Software|

Small Business Solutions | Keep Track of Requests

Your business may be small – but your business needs aren’t! Many small business owners think that request tracking, or help desk software is just for call centers or large IT shops, but that is not the case. Small organizations that have the same need as larger organizations to keep track of requests can benefit greatly from a request tracking solution. It is amazing what people resort to to keep track of requests. Email Manual [...]

Help Desk Software|

AnneSych

About Anne Sych

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